Welcome to the Truist Bank TCPA Settlement Website
If you received a prerecorded call from Truist but you did not bank with Truist, you may be entitled to receive compensation as part of a proposed Settlement.
A federal court authorized the Notice. This is not a solicitation from a lawyer.
- A proposed Settlement will provide $4,100,000 (the “Settlement Funds”) to fully settle and release claims of the Settlement Class, which is defined as:
The subscribers or regular users of the 5,998 telephone numbers assigned to cellular telephone service in the United States to which Truist placed a prerecorded telephone call concerning an unrelated account between February 10, 2019, and August 31, 2022.
- The Defendant denies Plaintiff’s allegations and any wrongdoing whatsoever. The Court has not ruled on the merits of Plaintiff’s claims. By entering into the Settlement, the Defendant has not conceded the truth or validity of any of the claims against it.
- The Settlement Funds shall be used to pay amounts related to the Settlement, including awards to Settlement Class Members, attorneys’ fees and costs to attorneys representing Plaintiff and the Settlement Class (“Class Counsel”), any service award or Plaintiff, and the costs of Notice and administration of the Settlement. Class Counsel estimate that Settlement Class Members will each receive approximately $440. This is an estimate only. The final cash payment amount will depend on the final cost of Notice and administration, and the amounts awarded for attorneys’ fees, expenses, and any incentive award. Any monies remaining in the Settlement Fund after a second distribution from uncashed checks to the Class Members who cashed their checks will be distributed to a cy pres recipient subject to court approval. Plaintiff has proposed the National Consumer Law Center and Defendant has proposed Legal Aid of North Carolina, but the Court has not yet ruled on the proposed cy pres recipient.
- Your rights and options, and the deadlines to exercise them, are explained in this Notice. Your legal rights are affected whether you act or do not act. Read the Notice carefully. Please refer to the Settlement Agreement, which contains defined terms used herein.
SUMMARY OF YOUR LEGAL RIGHTS AND OPTIONS
These rights and options—and the deadlines to exercise them—are explained in the Notice.
The Court in charge of this case still has to decide whether to approve the Settlement. Payments will be disbursed if the Court approves the Settlement and after any appeals are resolved. Please be patient.
STAY IN THE CLASS AND RECEIVE PAYMENT
You do not need to do anything to stay in the class. If you stay in the class, you will be eligible to receive payment, but you will be bound by the Settlement terms and will lose your right to file your own lawsuit regarding the conduct at issue.
You may update your address by emailing us [email protected]. Otherwise, if you received Notice in the mail, a paper check will be mailed to you at the address the Notice was sent to.
EXCLUDE YOURSELF OR “OPT OUT” OF THE SETTLEMENT
If you ask to be excluded from the class, you will not receive a payment. This is the only option that allows you to pursue your own claims for the conduct at issue. The deadline or excluding yourself from the class is September 8, 2025, and you must follow the instructions in FAQ 13.
OBJECT TO THE SETTLEMENT
If you wish to object to the Settlement, you must write to the Court explaining why you believe the Settlement is unfair. You can object only if you do not exclude yourself from the class. The deadline for objecting is September 8, 2025, and you must follow the instructions in FAQ 16.
GO TO A FINAL APPROVAL HEARING
You may attend the Final Approval Hearing. At the Final Approval Hearing, you may ask to speak in Court about the fairness of the Settlement only if you do not exclude yourself from the class. To speak at the Final Approval Hearing, you must file with the Court a document which includes your name, address, telephone number, your signature, or the signature of your attorney or agent, and your intention to appear at the Final Approval Hearing. This must be filed no later than September 8, 2025.